> For the complete documentation index, see [llms.txt](https://faq.schoolrp.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://faq.schoolrp.net/support/general-questions.md). # General Questions We understand that roleplay is quite a difficult genre to get into, but we're here to help! You can access our support channels listed on this page. *** ## Discord Support Channels You can get support from one of our friendly staff in our [SchoolRP Discord](https://discord.gg/rph-schoolrp-667064937788735491), as well as the [Roleplay Hub Discord](https://discord.gg/roleplayhub) in the **#help** channel. ## In-game Support You can create a private in-game ticket where staff can have a conversation with you regarding an issues or questions you may have. This can typically be an easier solution if you're newer to the server, or don't have Discord. You can access this by **using /help in-game** which will prompt you with a chat-based menu where you'll be asked what you need help with. ## Forums Support We can answer a range of request on the forums, this may be where you get directed for a guaranteed resolution. The forums offer a ticket system which is accessible by heading to the [Support Page](https://schoolrp.net/support/categories/support.8/) and clicking *Open Ticket*. Make sure to include all necessary information and proof for better chances of getting the correct support you need. [Click here to create an Item or Vehicle Request](https://schoolrp.net/support/categories/item-vehicle-requests.2/create) [Click here to create a Housing Issue](https://schoolrp.net/support/categories/housing-issues.5/create) [Click here to create a Role Request](https://schoolrp.net/support/categories/role-requests.4/create) ### Lost Item(s) or Vehicle(s) Whenever you lose an item in-game, you'll always be prompted to create a request via the Item & Vehicle request forum. You'll need to provide evidence of you owning the item in this request. [Click here to create an Item or Vehicle Request](https://schoolrp.net/support/categories/item-vehicle-requests.2/) ### Housing Issue We can only handle the following issues by creating a Housing Issue Request on the forums for an Administrator+ to respond: * Broken edit mode region. * An inactive property owner. * A missing block. * Issues with breaking/placing blocks in edit mode. [Click here to create a Housing Issue](https://schoolrp.net/support/categories/housing-issues.5/) ### Role Request If you've just joined a faction, or you're missing a role you may be asked to create a Role Request on the forums. [Click here to create a Role Request](https://schoolrp.net/support/categories/role-requests.4/) ### Can I play on minecraft bedrock edition? We currently don't offer a port for Minecraft Bedrock, this is due to the complexity of our systems. We may offer this at a later date in the future. However, if you own a Computer/Laptop/PC running Windows, Linux, or MacOS, **you might own Minecraft: Java Edition too**. {% hint style="info" %} Roleplay Hub is is no way affiliated with Mojang, AB. nor should it be considered a company endorsed by Mojang, AB. {% endhint %} ### **How do I connect?** {% stepper %} {% step %} #### Check your system meets the game's requirements You can find the "Minecraft: Java Edition" system requirements on [Minecraft's Website (Click Here)](https://www.minecraft.net/en-us/store/minecraft-deluxe-collection-pc?tabs=%7B%22details%22%3A1%7D#accordionv1-b6c8df09da-item-7739893325) {% endstep %} {% step %} #### Head to the [Microsoft Store](https://www.xbox.com/en-GB/games/store/minecraft-java-bedrock-edition-deluxe-collection/9nqgktxr9bzf) or [Minecraft.net](https://www.minecraft.net/en-us/download) You'll need to head to whichever website you purchased the game from originally. {% endstep %} {% step %} #### Login & Download "Minecraft: Java Edition" If this version isn't available for you, you'll need to purchase Minecraft: Java Edition to connect to our server. {% endstep %} {% step %} #### Sign In to the Minecraft Launcher You'll need to sign in to the Minecraft Launcher if you aren't already. {% endstep %} {% step %} #### Launch the game Click on the "PLAY" button. You should be able to join on the latest version of the game. {% endstep %} {% step %} #### Select & Join our Multiplayer Server
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