Email Support
If you're having an issue with a purchase you made from the Roleplay Hub store, or you have an issue accessing your forums account for any Roleplay Hub server you can contact our support by emailing us at support@roleplayhub.com.
How long will it take to get a reply?
Typically, our email support handles requests within 48 hours. We do advise that you allow 2-3 working days, as during busy periods there may be a slight delay.
How can I get my support request resolved quicker?
To help us resolve your issue as quickly as possible, you should always include as much information as possible in your email request. This doesn't necessarily need to be paragraphs long, just as much information as you can give us to understand your issue.
Purchase Issue
If you're contacting us via email about a purchase issue, we will always need you to supply us with your Transaction ID tied to the purchase you're requesting support with. Without a Transaction ID, we may not be able to complete your request. If you don't know your Transaction ID, you can always email us from the email address you purchased the package with.
Forums Issue
If you're contacting us via email about a forums issue, you'll need to email us from the email address that's attached to your forums account. If you cannot do this, we unfortunately cannot provide any assistance as we would not be able to verify you own the account.
What can't be resolved over email?
Occasionally, our support team may receive emails they're unable to assist with, however typically we do not handle the following issues over email:
Any kind of appeal, whether it be for the forums or otherwise.
Any kind of report about a player on the server.
An item you lost in-game.
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