# Email Support If you're having an issue with a purchase you made from the Roleplay Hub store, or you have an issue accessing your forums account for any Roleplay Hub server you can contact our support by emailing us at . *** ## How long will it take to get a reply? Typically, our email support handles requests within 48 hours. We do advise that you allow 2-3 working days, as during busy periods there may be a slight delay. *** ## How can I get my support request resolved quicker? To help us resolve your issue as quickly as possible, you should always include as much information as possible in your email request. This doesn't necessarily need to be paragraphs long, just as much information as you can give us to understand your issue. ### Purchase Issue If you're contacting us via email about a **purchase issue**, we will *always* need you to supply us with your Transaction ID tied to the purchase you're requesting support with. Without a Transaction ID, we may not be able to complete your request. If you don't know your Transaction ID, you can always email us from the email address you purchased the package with. ### Forums Issue If you're contacting us via email about a **forums issue**, you'll need to email us from the email address that's attached to your forums account. If you cannot do this, we unfortunately cannot provide any assistance as we would not be able to verify you own the account. *** ## What can't be resolved over email? Occasionally, our support team may receive emails they're unable to assist with, however typically we do not handle the following issues over email: * Any kind of appeal, whether it be for the forums or otherwise. * Any kind of report about a player on the server. * An item you lost in-game. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://faq.schoolrp.net/support/email-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.